Return and Exchange Policy
Our Happiness Guarantee ✨
At Smra, we believe self-care is for everyone. Whether you are using our face, body, and hair care, exploring our makeup and body fragrances, or inviting a new home fragrance into your space, we want you to feel wonderful about your choice.
If something isn’t quite the right fit, we are here to help you find the product that truly brings you joy.
Returns & Kind Exchanges
Time to Decide: You have 14 days to make sure you are happy with your purchase.
Keeping it Fresh: To keep our community safe and healthy, we can only accept returns for items that are unopened and unused. We want every person to receive a brand-new, untouched product!
Safe Travels: If you are shipping an item back, please wrap it gently in its original box and wrapping paper, exactly how it arrived. This keeps the product safe and cozy so it isn't damaged on its way back to us.
Let’s Chat! 💬
We’re always just a message away. Before sending anything back, please reach out so we can guide you through the process:
Social Media DMs
A Few Gentle Reminders
In-Store: If you visit us in person, please bring your receipt and original payment method.
Shipping: While we can’t refund shipping fees or cover return delivery, we would love to help you pick a replacement that you’ll be excited to use.
Something Broken? If your order arrives damaged, please message us right away. We will fix it for you!